Acknowledgement!! This just in from our proposed patron …
Thank you very much for sharing your suggestions with us. The
communication we receive from our community members is critical and,
although we are not able to personally respond to your message, we
appreciate the time it took to write us.Our product development team is working to read, discuss, and process
the input that we get from our members. We are currently going through
many changes as we learn more about the emerging phenomenon known as
eBay, and we are engaging in projects to improve and expand our service
(As well as to address the incredible variety of entirely new issues
that are coming up every day). Ideas, constructive criticism and other
input from people who can see eBay from different perspectives are
extremely valuable.However, there is one formality we would like to clarify. In order to
avoid any possible misunderstanding, we must advise you that any
comments or materials you have submitted or may submit to us, including
questions, technical or creative suggestions or ideas, are considered to
be non-confidential and non-proprietary.Because we are trying our best to handle each of the suggestions that
come into the suggestion box with care, this isn’t the best place to
reach eBay for support if there is a problem that you need to have
addressed quickly. The general customer support teams are working around
the clock to help our members by answering questions, providing
assistance, and doing anything else they can do to help. For any
general questions, or if you need help with your activities on eBay, you
can write directly to a Support Representative by accessing the webform
located here:http://pages.ebay.com/help/basics/select-support.html
Please be sure to select a topic other than those listed under
suggestions. A Customer Support Representative will be in touch with
you within 24 hours in most cases.For news and information regarding new developments and changes to eBay,
you can access the Announcement Board here:http://www2.ebay.com/aw/announce.shtml
Again, thank you for taking the time to help us learn more about what
you want and need from our service.
ah, so it’s an automated reply… and a not too promising one at that. I’m beginning to wonder if indeed I can trust them to take this idea seriously and not scalp it for their own use and cut me out of the deal. Can eBay be trusted to cater to the fragile ego of a self-proclaimed creative sensation? It seems it is too early to tell. This first reply doesn’t seem to bode well for the success of my quest. I need to quickly move on to phase two of the plan — though I’m not quite sure what that is exactly. I will hope that someone in the customer service department will at least get enough of a chuckle out of this to decide to circulate it around the office. Meanwhile, I’m working on getting direct contact information to start the next leg of my letter writing campaign.
Many of my friends and visitors have asked “firecracker… this seems a bit lofty, aren’t you afraid of being disappointed? what are you going to do if eBay rejects or ignores your proposal?” Well, those are valid questions, but I haven’t taken on this challenge without taking into consideration all of the possible outcomes (well, except for the one outcome where they decide to sue me and I really haven’t thought about that one too much.) I am fully prepared to understand that eBay may just not be ready for this new frontier in eLaureate history. However, I will not give up easily and I will do my best to make my case to them. Beyond that, while eBay seems to be the right choice for this idea at the moment, I’m not ruling out approaching other dot-coms or organizations with my inquiry and I do have a few in mind that I think could benefit from having a Poet Laureate to represent them. (represent!)
So… I press on, and as always, I will keep you informed of the latest developments in the quest to become Poet Laureate of eBay (or something). In the meantime, please be sure to post your comments, words of support and advice.