Thu 20 Nov 2008
Links for November 19th through November 20th
Posted by Caryn under It Came from the Web
These are my links for November 19th through November 20th:
- Which Social Media Apologies Rebuild Trust? - Today has been a bounty of great reminders and thoughts. Another important communication skill: the art of the apology. What are your rules of thumb for saying "sorry"?
- 90-9-1 - The principle of participation in any group — a handy reference point. When are you 90 - 9 - 1?
- Why the Four C’s of Community Require the Commitment of Many - Advertising Age - DigitalNext - For some of us this is a given, but we can't take it for granted — and this applies online and off. (Naturally.)
- Have Passion, and Be Amazing - Not bad goals, I think.
